Climate change, exploitation of our natural resources and unsustainable farming practices all seriously threaten the long-term sustainability of our planet. We need to ensure that in everything we and our business partners do, we put more back into the environment than we take out.

Carbon Reduction

We are working with the Zero Carbon Forum, a coalition of the major restaurant and pub chains in the UK to develop a roadmap towards Net Zero in Scopes 1 and 2 by 2030, and Scope 3 by 2040. The roadmap will highlight where the greatest impacts are in our business and supply chains and set clear Scope 1,2 and 3 GHG emissions reduction targets.

Waste Management

Our approach to waste management is simple: to reduce, reuse and recycle and our key objective is to minimise waste wherever possible across the business. We are working towards a zero waste to landfill by 2025 target and we are on track to achieve this with 99% of our waste being diverted from landfill.

Water Reduction

Water is fundamental to our business operations as without it we are unable to serve food and drink to our guests in a safe and clean environment. It is also material to our supply chain in growing and processing food, drink and other supplies such as our cotton uniforms.

We are committed to using less water across all our business operations by implementing water conservation measures and championing water stewardship. These include:

  • Minimising water leaks by proactive detection, timely repairs and regular maintenance
  • Introduction of smart meters for measuring and monitoring water usage
  • Installation of water reduction technologies such as low flush toilets and low flow taps.
  • Ensuring suppliers and other business partners operate in an environmentally responsible way and to reduce water wherever possible in their own operations.

Sustainable Sourcing

It is clear that today’s food systems are under increasing pressure from climate change, a growing market demand for limited resources and consumers expecting greater transparency and reassurance that businesses are managing their supply chains sustainably.

We believe that a secure and sustainable supply chain builds a more resilient business able to manage the impact of any change more successfully and respond to the needs of our guests and other important stakeholders.

In practice, this means working with our suppliers to take action to prevent deforestation and protect the world’s natural resources. We are committed to sourcing 100% of our key commodities: palm oil, soy, fish, seafood, tea, coffee, and timber to the relevant independent sustainability certified standards. We are making good progress with this with each commodity having a set of policy requirements to help suppliers understand how they need to implement more sustainable practices and to what certification standard. Due to recent supply chain challenges we are currently using a plantain on our menu that contains genetically modified soya oil as a temporary measure.

Ethical Trading

Our guests want to be confident that the people growing and making our products and the people serving in our restaurants are well treated, not being exploited or exposed to unsafe working conditions.

We expect our suppliers to comply with our Ethical Trading Policy which incorporates the Ethical Trading Initiative (ETI), an alliance of companies, non-governmental organisations (NGOs) and trade unions, Base Code.

The ETI promotes and improves the implementation of corporate codes of practice, which cover supply chain working conditions. Its goal is to ensure that the working conditions of workers producing for the UK market meet or exceed international labour standards.

Our policy sets out the labour standards we expect our suppliers to meet. It covers fair terms of trading, protection of children, worker health and safety, equal opportunities, freedom of association, freedom of employment, hours of work and wages.

All suppliers are required to ensure that both they and their own producers are able to provide due diligence on ethical supply chain practices including audit inspections covering labour standards, health and safety, environment and business ethics. This is central to our own compliance with UK’s Modern Slavery Act 2015 requirements preventing slavery and human trafficking and we will do all we can within our supply chain to ensure this remains the case.

Animal Welfare

We recognise that we have a responsibility to support our meat and dairy suppliers in responsibly and humanely rearing their animals. And this responsibility informs our meat and dairy purchasing through policy requirements for each animal species that are based on animal welfare legislation, the globally recognised Five Freedoms and independently verified farm assurance standards.

  • Freedom from hunger and thirst
  • Freedom from discomfort
  • Freedom from pain, injury and disease
  • Freedom to express normal behaviour
  • Freedom from fear and distress

100% of our shell eggs are sourced from non-caged hens, ensuring ethical and humane treatment of the animals while promoting sustainable and responsible farming practices.

We have made good progress with the egg used in our manufactured ingredients, with 68% of processed egg products now free range, up from 58% last year.

We are also a signatory to the Better Chicken Commitment, a pledge to introduce higher welfare standards for all chickens sourced in our supply by 2026, including:

  • Slower growing breeds
  • Greater stocking densities allowing more space to live
  • Natural light, perches and pecking materials to stimulate behaviour
  • Humane pre-slaughter stunning
  • Commitment to third party animal welfare certification and annual reporting of progress

We believe that the health and welfare of animals is paramount and sick animals must be treated. We support the responsible, controlled use of antibiotics for targeted treatment of any illness and not routinely applied to prevent disease. We expect farmers, veterinary experts and our meat suppliers to work together to ensure that administering, measurement and monitoring of antibiotic use complies with all relevant legislation and best practice.

Better Chicken Commitment Compliance

Animal Welfare Laws

Comply with all EU animal welfare laws and regulations.

Maximum Stocking Density

Implement a maximum stocking density of 30kg/m2 or less.


Use species of demonstrated interest in animal welfare.

External Audits

Demonstrate compliance with the above standards via third-party auditing and annual public reporting on progress towards this commitment.

Access to Light

Increased use of glass surfaces to allow at least 50 lux of light, including natural light.

Perch Space

At least two metres of usable perch space, and two pecking substrates, per 1000 birds.


No cages or multi-tier systems. Ground-rearing of broiler poultry.

Controlled Atmospheric Stunning

Adopt controlled atmospheric stunning using inert gas or multi-phase systems, or effective electrical stunning without live inversion .

Case Study

BioPak Packaging

Food delivery is an increasingly important part of our business and by choosing BioPak packaging we have contributed to positive change.

So far we have offset 111,045 kg* of carbon, the equivalent of driving 417,890 km in a new car. Offsetting carbon emissions mitigates climate change.

We have avoided 8,001 kg* of plastic; choosing more sustainable alternatives to finite fossil-based plastics helps fight plastic pollution.

BioPak also continue to plant and rescue trees, preserving and restoring endangered and richly diverse rainforests that sequester carbon from the atmosphere.

*As of May 2022

Our three pillars: